Contributors

Tuesday, September 02, 2014

Needed: An Airline Passenger Bill of Rights

It's official: flying on airplanes is now even worse than riding a bus. Human beings packed into the flying crates that pass for airliners may even be more uncomfortable than cattle packed into semitrailers on their way to the slaughterhouse.

In the last nine days three flights have had to make emergency landings because passengers are fighting over reclining seats. You might blame hot-headed passengers who are stuck in unbearable conditions. You might blame airline execs who cram more and more seats into less and less space to make an extra buck in an industry in which every airline is perpetually on the brink of bankruptcy. You might blame the federal government for allowing consolidation in an industry in which a few major airlines have a monopoly on major routes, or the FAA for allowing airlines to get away with collusion in ticket pricing, which they accomplish through temporary ticket price changes that other airlines watch for.

In one incident air marshals blew their covers to subdue and handcuff an unruly passenger.

But the real problem is the deregulation of the airline industry that occurred in 1978. This has led to numerous problems besides the wretched state of affairs in the coach cabin, including massive consolidation in the airline industry creating de facto monopoly routes; airlines bailing on their pension commitments and letting American taxpayers pick up the tab; rural areas that have lost service; airlines going to the Supreme Court to argue that lying about ticket prices is free speech.

Passengers are being squeezed in every direction: going through the airport security checks is a nightmare, and sitting in coach is like being stuck between two puling brats on a cross-country road trip.

The state of affairs in the air has become dangerous. Not because terrorists are going to take over the plane, but because the guy sitting behind you might haul off and slug you because you reclined your seat -- because the guy in front of you reclined his seat.

Of course, nothing will be done about this because the decision makers and the 1% are completely unaffected by the chaos in the skies: they are literally wined and dined in business class and first class. They get to skip airport security, board first, and miss out on all the indignities the plebes are made to suffer.

And the thing is, the airlines are intentionally inflicting misery on their passengers in order to squeeze more dollars from them. They claim they're just making everyone pay for the services they use, but this is nonsense. Charging for carry-on baggage should be classified as a crime against humanity. And they intentionally use the slowest boarding method possible, just to rub it in.

And the stupidest thing is, all these shenanigans have not made the airline industry any more profitable: they're always on the brink of bankruptcy.

The experiment in airline deregulation is clearly a failure. Exactly how much latitude they should be given is not clear, but a good first step would be a passenger bill of rights that specifies minimum services and personal space for all passengers, regardless of what class they're flying in.

It's either that, or withing 10 years we'll be reading about riots aboard airplanes, air marshals whose guns have been taken away and shootings at 30,000 feet.

1 comment:

juris imprudent said...

Shorter Nikto: "Get off my lawn"!