As most of you know, I have talked a couple of times about how this company abuses its customers. They can do this because they are the only choice that most of us have for heating needs other than burning wood in the middle of our homes. Many might say that this is the fault of the government for legalizing this monopoly. As I have said many times, I don't doubt the government's involvement with this fact. Obviously, they pass the laws. But how did said law come to be passed?
The Energy Lobby. They are the ones that have the money to grease the politicians so, at the end of the day, they are the ones that are running the show. They can get a law passed, for example, that says that the CenterPoint has the right to come into my home and check the meter to make sure I am paying them every last cent they can get out of me. Yes, it is a court that is putting forth the order but they wouldn't be bothering with it unless someone was telling them to do so. That someone would be CenterPoint Energy.
Many here have also said that I still signed a contract so they have every right to do what they want. Again, what is my other choice for heat? There is none so basically I am beholden to them. So, when they call up customers and tell them, "Hey, we have this great way to reduce you energy costs every month by signing up for this fixed monthly payment" most people would jump at the chance, right? I, of course, did not and I'm glad I didn't.
Take a look at this article from the Mpls Star and Tribune. CenterPoint Energy, along with Xcel Energy, do not have to pay back the $33 million dollars in over charges as a result of their ironically named "no surprises" program. CenterPoint collected 26 million in fees for gas that was never used.
Altogether, more than 50,000 utility customers signed up for fixed-payment programs with CenterPoint and Xcel Energy, which charged customers the same amount each month no matter how much natural gas prices spiked. Xcel customers overpaid at least $7 million, or an average of about $683, according to the attorney general.
According to CenterPoint, that's not how the program works.
CenterPoint Energy and Xcel Energy say they don't have to pay any of the money back because the customers' contracts clearly indicated that they might pay more than the actual cost of the gas. The programs were pitched as "risk reducing," not necessarily cost-saving, the companies said.
Well, the customers did sign the contract but...
That's not how Al Stahlberg remembers it. He signed up for the program in 2005 because he thought it would "protect my pocketbook." Instead, over 19 months, he shelled out $313 that he would have saved under standard billing.
Basically, you need a team of lawyers to sign up for natural gas service. The people from CenterPoint and Xcel marketing this program lied about its purpose. And where is the government in all of this? State Attorney General Lori Swanson?
So far, however, none of the $33 million has been refunded, despite Swanson's conclusion that the two companies engaged in deceptive marketing and were not entitled to the windfall.
Swanson's investigators determined that customers were never told they overpaid for natural gas, and mistakenly believed they could quit the program whenever they wanted.
Though regulators agreed the two companies' billing practices were "disturbing," the commission said it didn't have enough evidence to force the two companies to make refunds, said Janet Gonzalez, the commission's energy manager. "We need a higher level of proof," Gonzalez said. "That's a real tough thing ... it's a difficult, difficult situation."
Yes, quite difficult when the Energy Lobby has unlimited legal resources and people like Al Stahlberg just have himself and...well...the government.
Stahlberg, who's 64 and retired in Fridley, doesn't understand why it took the commission so long to figure out he didn't deserve a refund. He said he still wants his $313.
"What bothers me is the state is not protecting the consumer," he said.
No shit. But, hey, let's continue to blame the government further so any small amount of power they did have is eroded completely. Ah, the Wrecking Crew...